We understand that buying things online sometimes doesn’t go as planned, but don’t worry; we’ve got you covered. This policy outlines our refunds and returns policy.
If you require clarification or have any questions, please email us at email@example.com.
Change of mind returns:
If your garment doesn't fit you or you simply change your mind*, fill out this form and return your garment to us within 14 business days of delivery to receive a store credit.
RETURNS FORM .PDF
Option 1 – Online return
Download our returns form, fill it out and send it along with your proof of purchase and garment. This will help us identify your order and keep everything running smoothly throughout the returns process. Once we process your return, we will email you with confirmation and details on how you can use your store credit.
Option 2 – In store return
Within 14 days of purchase, head to any Vivid Store with your items as they were delivered (With the tags still attached) and take along your receipt for an exchange or credit note. Easy!
Faulty Item Returns:
If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount including shipping, provided the item is returned within a reasonable time with proof of purchase. Please email us at firstname.lastname@example.org so we can help you.
Please note that any additional cost incurred due to currency conversion, transaction fees, import taxes etc. will not be refunded, and are considered the responsibility of the customer.
Refunds and exchanges are not available on sale items. Any returned sale items will not be accepted by Capulet and will be sent back to you. Items must be returned in an unwashed or otherwise unused condition with all tags/labels attached including packaging. All returns are subject to warehouse mangers approval, if the items have been worn or damaged your garment will not be returned. Shipping and handling costs are not refundable and you will be responsible for all returns shipping costs. All a bit confusing? Hit us up and we’ll be happy to help.
It is recommended that you use Express Post with Tracking for all returns to ensure safe delivery of your return to Capulet Clothing. If you choose not to insure your return delivery you are responsible for loss or damage to the product during shipping.
Please allow approximately one week for the processing of your return once received. Exchanges can be done using your store credit. The purchase price (excluding delivery) will be applied to your account as store credit once we have processed your return and provided it meets the criteria above. Your issuing bank may take an additional billing cycle to apply the credit to your card if you have been issued a refund. Due to hygiene reasons, Capulet is not able to do any exchanges or refunds on any underwear, swimwear or earrings.